If something breaks what do I do?
You are sending out a repair person - are you going to let them into my house?
We want to renew our lease. What do we do?
We want to end our lease early. What are the penalties?
We have lots of bugs - what do we do?
We're going out of town for a few weeks; do we need to notify you?
We're getting ready to check out - do we need to do anything special?

If something breaks what do I do?
Please fill out a maintenance request form and either mail it or fax it to the office. If you need to speak to someone please call us during normal hours. General maintenance and wear/tear items (light bulbs, stovetop drip pans, window cleaning, yard watering) are the tenant's responsibility. Big items (like those covered on the emergency list) are generally the owners' responsibility. In many cases clogs and disposal jams are tenant caused and therefore your responsibility. If there is an item needing replacing (a toilet seat or a screen) we can often times have the owner pay for the materials if you'll provide the labor.

You are sending out a repair person – are you going to let them into my home?
In most cases we won't be going out unless the repair/improvement is a big job. On minor repairs the repair person will schedule with you.

We want to renew our lease. What do we need to do?
Call us first. If it fits the owner's plans and you have proven to be a reliable tenant we'll coordinate the new lease.

We want to end our lease early. What are the penalties?
You are responsible for the terms of your lease. If you are on a fixed lease you may be liable for the full rent owed. We try to work with you in finding a replacement tenant but there will be advertising and vacancy costs. Please call us so that we can begin the search for a replacement tenant to release you from your lease. You will be charged a lease set up fee equal to one months rent, advertising costs and rent until the unit has been rerented. On a month-to-month lease you need to give us 28 days written notice prior to vacating. If you are in the military and you get orders to move you must give us 28 days written notice and a copy of your orders.

We have lots of bugs – what do we do?
If you've just moved in call us and we'll discuss remedies. If you've been in the unit for a while, then you are responsible for pest control. We strongly recommend COMBAT for Ants & Roaches. You can also use various roach motels, bait traps, and the fumigators available at the local stores.

We're going out of town for a few weeks; do we need to notify you?
Yes, R6 on the reverse of your rental agreement states that you must notify us in writing for any absence longer than 5 days.

We're getting ready to check out – do we need to do anything special?
Our check-in and checkout procedures are fairly extensive. We will send you a “Notice of Intent to Vacate/Move Out Requirements ” form or you can download it here. You must clean the unit thoroughly including all windows, screens, appliances (inside and out), and ceiling fans.